myPhonak

Content rating
Everyone
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Explore unlimited features alongside myPhonak. Sonova AG ensures every APPzone user gets a satisfying experience. More info at Medical.

Step By Step To Get myPhonak

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
• Phonak Audéo™ E (EON) Sphere
• Phonak Audéo™ E (EON)
• Phonak CROS E (EON)
• Phonak Naída™ L-M I (Infinio)
• Phonak Virto™ I (Infinio)
• Phonak Audéo™ I (Infinio)
• Phonak CROS™ I (Infinio)
• Phonak Sky™ L (Lumity)
• Phonak Naída™ L (Lumity)
• Phonak Terra™+
• Phonak CROS™ L (Lumity)
• Phonak Audéo Fit™ (Lumity)
• Phonak Slim™ L (Lumity)
• Phonak Audéo™ L (Lumity)
• Phonak Audéo Life™ (Lumity)
• Phonak CROS™ P (Paradise)
• Phonak Audéo Fit™ (Paradise)
• Phonak Audéo Life™ (Paradise)
• Phonak Virto™ P-312 (Paradise)
• Phonak Naída™ P (Paradise)
• Phonak Audéo™ P (Paradise)
• Phonak Audéo™ M (Marvel)
• Phonak Bolero™ M (Marvel)
• Phonak Virto™ M-312 (Marvel)
• Phonak Naída™ M-SP (Marvel)
• Phonak Naída™ Link M (Marvel)

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 10.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Personalized hearing experience and health data tracking
Updated on
Aug 21, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    about how developers declare sharing
  • This app may collect these data types
    Health and fitness, App activity and 2 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

127K reviews
RavensGrey
November 24, 2025
Generally, the app is easy to use, but it's been unreliable since the last update. My Bluetooth will connect for calls half the time and require me to tap the connect to Bluetooth. I often have trouble connecting for music or video, and most of the time it won't connect at all. I've tried reinstalling everything but that didn't fix it. This is very frustrating.
148 people found this review helpful
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Sonova AG
November 25, 2025
Hi, please visit this link for information on Bluetooth disconnection: https://product-support.phonak.com/s/article/Bluetooth-disconnect-and-reconnect?language=en_US Try rebooting your phone. If that doesn’t help, follow these steps: 1. Turn off aids 2. Forget device 3. Turn off Bluetooth 4. Turn on aids & pair again Regards, Sonova Support Team
Kenneth Marcotte
December 1, 2024
Overall the app works. However, it always defaults to "Automatic". Automatic sounds awful to me and I must then change it back to my custom program. Please let me set which program I want to use as the default. Every hearing aid is customized so let me pick the custom program that I want and not your "Automatic" program. Let me know if this is something that you are considering.
198 people found this review helpful
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Sonova AG
December 2, 2024
To minimize the occurrence of this behavior, we recommend turning off tones in your smartphone settings. Please see the link below for more information: https://product-support.phonak.com/s/article/Hearing-aids-switch-program-when-receiving-a-sound-notification?language=en_US
Rich S
August 29, 2026
Latest issue is the app keeps changing programs by itself. This app is garbage. It stops connecting at least once a day. I do all the stupid tricks suggested. I have to uninstall and reinstall to get it to connect. Deleting the cache and data works. But having to do this all the time is ridiculous. Dropped from two to one star. I repair turn off and turn on the hearing aids, clear cache, and on and on. It's the update that's bad!!!!!
35 people found this review helpful
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Sonova AG
May 4, 2023
For connection issue, we recommend you to follow the re-pair steps given in the below link. https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-Android-smartphones?language=en_US For further support, please contact us at: [email protected] Regards, Sonova Apps Team.

What’s new

New hearing aids supported:
• Phonak Audéo™ E (EON) Sphere
• Phonak Audéo™ E (EON)
• Phonak CROS E (EON)

New and improved functions:
• Auracast Broadcast with In-App QR Scanning
• Find my hearing aids enabled for all Phonak hearing aids
• Bug fixes and performance improvements

Thank you for using myPhonak!